Refund policy

We at The HCAC Store strive to ensure that our customers are completely satisfied with their purchases. Our Returns and Refund Policy outlines the conditions under which products may be returned, exchanged, or refunded.

1. Eligibility for Return and Exchange

We accept returns or exchange only under the following conditions:

The product received is damaged, defective, or incorrect
The request is raised within 2 days of delivery
The product is unused, in its original packaging, and with all original tags and accessories

Note: Customized or personalized products (e.g., printed mugs, t-shirts, cushions etc.) are non-returnable and non-exchangeable, except if they are received in a damaged or incorrect condition.

2. How to Initiate a Return or Exchange

To raise a return or exchange request, please:

Email us at orders@thehcacstore.com within 2 days of delivery
Include the following details in your email:
- Order number
- Photographs or video of the product and packaging
- A brief description of the issue (damage/defect/incorrect item)

Our team will review the request and respond with further instructions.

3. Return Approval and Process

Once your return request is approved:

You will be guided on how to return the product to us
The item must be returned in unused condition and securely packed
Once we receive and inspect the returned item, we will process your:
- Exchange: for the same item or another eligible product
- Refund: if exchange is not possible or upon request (as per our Refund Policy)

4. Non-Returnable and Non-Exchangeable Items

Returns or exchanges will not be accepted for:

Customized or personalized products, unless damaged or incorrect
Products returned in used or damaged condition
Products returned without original packaging
Requests raised after 2 days of delivery

5. Refund Policy

a. Refund Eligibility:

Refunds are applicable only in the following situations:

If you cancel your order before it is shipped
If the product received is damaged, defective, or incorrect and your return request is approved
If we are unable to fulfill or dispatch your order due to any unforeseen reason

Customized or personalized items are non-refundable unless they are received in a damaged or incorrect condition.

b. Refund Process:

To request a refund, email us at orders@thehcacstore.com within 2 days of delivery along with order details, photographs of the product and packaging, and a brief explanation.
Once approved, we will initiate the refund to your original method of payment.
Refunds may take 7–10 business days to reflect in your account, depending on your bank or payment provider.

6. Non-Refundable Items

Customized or personalized products (unless damaged or incorrect)
Products returned without original packaging or in used condition
Products returned after the return window of 2 days from delivery

7. Important Notes

Please do not return any product without prior approval and instructions from our support team
We are not responsible for any loss or damage during return transit. Please ensure the item is packed securely