Shipping Policy

The HCAC Store®
An Entity of Baadal Enterprises Private Limited

Effective Date: September 01, 2026
Last Updated: September 16, 2026

This Shipping & Delivery Policy explains how orders placed through The HCAC Store® are processed and delivered.

At present, we provide shipping within India only.

International shipping is not currently available. We may introduce international shipping in the future under separate terms.

1. Shipping Area

We currently ship eligible products to delivery addresses located within India.

Availability may vary depending on the delivery PIN code, courier serviceability, product type, and other logistical conditions.

2. Shipping Charges

Shipping charges are extra unless a particular product, promotion, or order expressly states that shipping is included or free.

Applicable shipping charges may depend on:

Order quantity
Product type
Package size/weight
Delivery location
Shipping method
B2B order requirements

The applicable charge will be communicated/displayed before order confirmation where applicable.

3. Order Processing

Orders are generally processed after successful payment confirmation.

Processing time may vary depending on:

Product availability
Order quantity
Customization
Artwork requirements
Production requirements
Operational conditions

Customized and made-to-order products may require additional processing time.

The estimated processing/delivery period displayed on the product page or communicated at the time of order should be treated as the applicable estimate for that product.

4. Customized Products

Customized products require additional production/processing because they are created according to individual customer specifications.

Before production, we may require confirmation of:

Text
Images
Artwork
Names
Logos
Sizes
Other customization requirements

Delays caused by late submission or correction of customization information may affect the delivery timeline.

5. Estimated Delivery Time

Delivery estimates depend on:

Origin and destination
Courier serviceability
Product availability
Customization
Order quantity
Weather
Holidays
Operational disruptions
Other circumstances outside our reasonable control

Delivery estimates are therefore indicative and not guaranteed, unless a specific written commitment has been provided.

6. Order Tracking

Where tracking is available, tracking information may be provided after dispatch.

Customers can use the tracking information supplied to monitor shipment progress.

Tracking updates are controlled by the relevant logistics provider and may sometimes take time to appear.

7. Incorrect or Incomplete Address

Customers are responsible for providing an accurate:

Name
Mobile number
House/building details
Street/locality
City
State
PIN code

We are not responsible for delivery failures or delays caused by incorrect, incomplete, or inaccessible delivery information supplied by the customer.

Additional shipping charges may apply if a shipment needs to be re-dispatched because of customer-provided incorrect information or an unsuccessful delivery attributable to the customer.

8. Failed Delivery

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, the recipient refuses the shipment, or for another reason attributable to the recipient/customer, the courier may make additional delivery attempts or return the shipment to us.

Re-shipment may be subject to additional shipping charges.

9. Damaged Package or Product

Customers should inspect the package when received.

If the product is damaged, defective, or incorrect, contact us at:

orders@thehcacstore.com

within 2 days of delivery.

Please provide:

Order number
Photographs of the product
Photographs of the outer packaging
Video, where available
Description of the issue

Customers should retain the original packaging until the issue has been resolved.

10. Lost or Delayed Shipments

If a shipment is significantly delayed or appears lost in transit, please contact us.

We may coordinate with the applicable courier/logistics provider to investigate the shipment.

Delivery delays may occur due to circumstances outside our reasonable control, including:

Weather
Natural disasters
Transportation disruptions
Strikes
Government restrictions
Public emergencies
Courier network disruptions
Incorrect customer information

11. B2B / Bulk Orders

The HCAC Store® plans to provide bulk purchasing services for businesses.

B2B shipping arrangements may differ from retail orders because of larger quantities, production requirements, packaging, freight, and delivery location.

MOQ

The applicable MOQ will be specified on the relevant product page or quotation.

B2B Production

B2B production will generally begin after:

Order confirmation
Receipt of the required 50% advance
Confirmation/approval of product specifications and customization, where applicable

B2B Balance Payment

The remaining 50% balance must be paid before dispatch unless different written terms have been agreed.

Goods will ordinarily not be dispatched until the applicable balance has been received.

B2B Shipping Charges

Shipping/freight charges are extra unless expressly included in the quotation.

For large orders, shipping may be calculated based on:

Quantity
Weight
Volume
Destination
Packaging
Transport mode
Delivery requirements

B2B Delivery Schedule

The expected production and delivery schedule will normally be communicated in the quotation or order confirmation.

Large customized orders may require substantially more time than ordinary retail orders.

B2B Bulk Products Without Customization

Eligible businesses may purchase customizable products without customization at a lower bulk price and undertake their own customization, printing, branding, or personalization.

Once such products have been dispatched in accordance with the agreed specifications, The HCAC Store® will generally not be responsible for the business customer's subsequent customization process.