Terms & Conditions

Welcome to The HCAC Store®, operated by Baadal Enterprises Private Limited. By accessing or using our website (www.thehcacstore.com), you agree to comply with and be bound by the following Terms of service. Please read them carefully before using our site.

The HCAC Store®
An Entity of Baadal Enterprises Private Limited

Effective Date: September 01, 2026
Last Updated: September 16, 2026

These Terms of Service (“Terms”) govern your access to and use of the website www.thehcacstore.com and your purchase of products from The HCAC Store®.

The HCAC Store® is operated by Baadal Enterprises Private Limited (“The HCAC Store”, “we”, “us”, or “our”).

By accessing our website or placing an order, you agree to these Terms and the policies referenced in them.

1. Overview

The HCAC Store® is an e-commerce platform offering gifts, personalized products, customized merchandise, apparel, accessories, and other products as displayed on the website.

We reserve the right to update product offerings, prices, specifications, availability, and website content from time to time.

2. Online Store Terms

You agree to:

Provide accurate information
Use the website only for lawful purposes
Provide accurate shipping and billing information
Review product specifications before ordering
Review customization details before confirming customized orders
Not misuse the website or its services

You must not use our products or website for unlawful purposes or in violation of applicable laws.

3. Eligibility

By using the website, you represent that you have the legal capacity to enter into a transaction under applicable law.

If you are purchasing on behalf of a business or organization, you represent that you have authority to place the order and bind the relevant business to the applicable transaction.

4. Product Information

We make reasonable efforts to display products accurately.

However:

Screen settings may affect the appearance of colors.
Minor variations may occur in physical products.
Product dimensions may have reasonable manufacturing tolerances.
Images may be illustrative where expressly indicated.
Availability may change without prior notice.

5. Customized Products

Customized products are manufactured according to customer specifications.

Customers must carefully verify:

Spelling
Names
Dates
Images
Artwork
Logos
Sizes
Colors
Other instructions

Once customization or production has commenced, cancellation may not be possible.

The customer is responsible for ensuring that submitted content is accurate and legally permissible.

6. Intellectual Property and Customer Content

The website, including its:

Logos
Brand names
Product designs
Graphics
Photographs
Text
Layout
Website content

may be protected by intellectual-property laws.

You may not reproduce, copy, modify, distribute, sell, or commercially exploit our website content without prior written permission.

Customer-Submitted Content

By submitting photographs, artwork, logos, text, or other content for customization, you confirm that:

You have the necessary rights or permission to use the content.
The content does not knowingly infringe another person's rights.
You authorize us to use the content solely as reasonably necessary to fulfill your order and provide related services.

7. Orders and Acceptance

Placing an order constitutes a request to purchase a product.

An order may be subject to verification and acceptance.

We reserve the right to cancel or refuse an order where reasonably necessary, including in situations involving:

Product unavailability
Pricing or listing errors
Suspected fraud
Incorrect information
Payment issues
Technical errors
Inability to deliver to the provided address
Violation of these Terms

Where payment has already been received for an order cancelled by us, an applicable refund will be processed.

8. Pricing

Prices displayed on the website are subject to change.

Unless specifically stated otherwise, shipping charges are extra and will be communicated/displayed during checkout or otherwise applicable to the order.

Applicable taxes, including GST where applicable, may be included in or added to the displayed price as required by the applicable pricing and tax structure.

9. Discount Coupons

Coupons and promotional codes may be subject to:

Expiry dates
Minimum purchase requirements
Product exclusions
Usage limits
One-time-use restrictions
Other promotional conditions

Coupons cannot ordinarily be exchanged for cash unless expressly stated.

We reserve the right to cancel or refuse fraudulent, duplicated, improperly obtained, or misused coupons.

10. Loyalty and Reward Programs

If The HCAC Store® introduces a loyalty, rewards, referral, or points program, additional terms may apply.

We may modify or discontinue such programs subject to applicable law and the terms communicated for the relevant program.

11. Accuracy of Billing and Account Information

Customers agree to provide current, complete, and accurate information.

We may refuse or cancel orders where information appears materially inaccurate, incomplete, fraudulent, or inconsistent with the transaction.

Customers are responsible for ensuring that shipping addresses and contact details are correct.

12. Returns, Refunds and Exchanges

Returns, refunds, exchanges, and cancellations are governed by our Returns, & Refunds Policy.

That policy forms part of these Terms.

13. Third-Party Services and Links

We may use third-party services, payment providers, logistics companies, analytics tools, or other service providers.

Our website may also contain links to third-party websites.

We are not responsible for the independent policies, content, availability, or practices of third-party services outside our reasonable control.

14. User Comments, Reviews and Feedback

If you submit reviews, comments, suggestions, photographs, feedback, or other content, you agree that the content:

Is not unlawful
Does not infringe another person's rights
Is not fraudulent or misleading
Does not contain malicious software
Does not contain abusive or inappropriate material

We reserve the right to moderate, refuse, remove, or restrict content that violates these requirements or applicable law.

15. Prohibited Uses

You must not use our website to:

Violate any applicable law
Commit fraud
Attempt unauthorized access
Introduce malicious code
Interfere with website security
Scrape or systematically copy website content without permission
Impersonate another person or business
Collect information about other users unlawfully
Infringe intellectual-property rights
Submit unlawful or infringing customization content
Abuse promotional offers
Interfere with another customer's use of the website

16. Modification of Service

We reserve the right to modify, suspend, or discontinue any portion of the website or services.

Where appropriate, we may provide notice of significant changes.

17. Disclaimer of Warranties

To the extent permitted by applicable law, the website and its services are provided on an “as available” basis.

We do not guarantee that:

The website will always be uninterrupted
Every website feature will always be available
The website will always be free from technical errors
Product availability will remain unchanged

Nothing in these Terms is intended to exclude or restrict any consumer right or statutory protection that cannot legally be excluded.

18. Limitation of Liability

To the maximum extent permitted by applicable law, The HCAC Store® and Baadal Enterprises Private Limited will not be responsible for indirect, incidental, special, or consequential losses arising from use of the website or products.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

19. B2B / Bulk Business Orders

The HCAC Store® plans to offer bulk purchasing to businesses, institutions, organizations, resellers, event organizers, and other commercial customers.

B2B orders may be subject to terms different from ordinary retail orders.

MOQ

The applicable minimum order quantity will be specified on the relevant product page or quotation.

B2B Pricing

B2B prices may differ from retail prices and may depend on:

Quantity
Product
Customization
Material/specifications
Packaging
Delivery location
Production requirements

A quotation may be provided for larger or customized orders.

Customization Options

Businesses may purchase:

Fully customized products: The HCAC Store® performs the agreed customization.

Bulk products without customization: Businesses may purchase eligible products at a lower bulk price and undertake their own printing, branding, personalization, or other customization.

The availability of this option depends on the relevant product.

Payment Terms

Unless otherwise agreed in writing:

50% advance payment is required to confirm the B2B order.

The remaining 50% balance must be paid before dispatch.

Production may commence after receipt of the applicable advance and confirmation of the specifications.

B2B Purchase Orders

A business may provide a Purchase Order (“PO”) where applicable.

Acceptance of a PO is subject to our written confirmation.

A quotation, accepted order confirmation, invoice, or separate B2B agreement may contain additional terms.

B2B Cancellation

Because B2B orders may involve procurement, production, customization, and reserved capacity, cancellation after production/customization has started may be restricted.

Any cancellation/refund arrangement will depend on the stage of production and the specific written order terms.