RETURNS, REFUNDS & EXCHANGE POLICY

The HCAC Store®
An Entity of Baadal Enterprises Private Limited

Effective Date: September 01, 2026
Last Updated: September 16, 2026

At The HCAC Store®, we aim to provide products that meet the descriptions and specifications displayed on our website.

Because many of our products may be customized or personalized, our return and exchange rules differ depending on the nature of the product.

1. Return and Exchange Window

For eligible products, requests relating to damaged, defective, or incorrect products must be submitted within 2 days of delivery.

Requests received after this period may not be accepted, except where otherwise required by applicable law.

2. Eligible Reasons for Return or Exchange

A return or exchange may be considered where:

The product was received damaged
The product has a manufacturing or production defect
The wrong product was supplied
The delivered product materially differs from the ordered product due to an error on our part

A return or exchange is not automatically available merely because a customer changes their mind, dislikes a design, or ordered an incorrect size/specification, except where applicable law requires otherwise.

3. Customized and Personalized Products

Customized or personalized products are made-to-order according to the customer's specifications.

Examples may include:

Customized mugs
Personalized T-shirts
Customized cushions
Personalized phone cases
Customized bottles/tumblers
Customized gifts
Products featuring customer-provided photographs, names, text, logos, or artwork

Because these products are produced specifically for the customer, they are not eligible for return, exchange, or refund due to change of mind, incorrect customer-provided information, preference, or ordering error.

However, a customized product may be eligible for replacement/refund where it is:

Damaged in transit
Defective
Incorrectly produced due to an error attributable to The HCAC Store®
Otherwise covered by applicable consumer law

Customers are strongly advised to carefully review all customization details before placing an order.

4. Customer-Provided Customization

The customer is responsible for providing accurate:

Names
Text
Dates
Images
Logos
Artwork
Colors
Sizes
Other customization instructions

The HCAC Store® will not normally be responsible for errors resulting from information supplied incorrectly by the customer.

5. How to Request a Return, Exchange, or Refund

orders@thehcacstore.com

within 2 days of delivery.

Please provide:

Order number
Customer name
Contact details
Description of the issue
Clear photographs of the product
Photographs/videos of the packaging where relevant
Any other information reasonably requested by our team

For damaged packages, customers are encouraged to retain the original packaging until the matter is resolved.

6. Review and Approval

All return, exchange, and refund requests are subject to review.

We may request photographs, videos, packaging details, or other evidence to determine the nature of the issue.

Do not send products back without receiving return instructions from us.

7. Condition of Returned Products

Unless the issue itself makes this impossible, eligible products should be:

Unused
In their original condition
Returned with original packaging
Returned with applicable accessories, tags, or components

Products that have been used, altered, washed, damaged after delivery, or otherwise mishandled may not qualify for return or exchange, subject to applicable law.

8. Refunds

Where a refund is approved, we will generally initiate it to the original payment method, subject to the payment provider's procedures.

Refund processing may take approximately 5–7 business days after approval, although the actual time taken for the amount to appear in the customer's account may depend on the bank, card issuer, payment gateway, or other payment provider.

9. Cancellation Before Dispatch

Customers may request cancellation before an order is dispatched.

However, cancellation is not guaranteed once:

Production has started
Customization work has started
The product has been packed
The order has been dispatched

Customized products may become non-cancellable once production or customization has begun.

If an eligible cancellation is approved, the applicable refund will be processed according to our refund procedure.

10. Non-Returnable Situations

Subject to applicable law, returns/exchanges generally will not be accepted for:

Change of mind
Incorrect customer-provided customization information
Customized products where there is no manufacturing/production issue
Products that have been used or altered
Products returned without required packaging
Claims submitted after the applicable 2-day period
Damage caused after delivery due to misuse, improper handling, washing, storage, or care
Normal variations that are inherent to the manufacturing or printing process and do not constitute a defect

11. B2B / Bulk Orders

The HCAC Store plans to provide bulk purchasing options for businesses.

B2B orders may include:

Corporate gifting
Bulk customized merchandise
Event merchandise
Institutional requirements
Promotional products
Bulk blank/customizable products
Reseller requirements

B2B Minimum Order Quantity

The applicable minimum order quantity (MOQ) will be specified on the relevant product page, quotation, or order confirmation.

B2B Customized Products

B2B customers may purchase products:

a. Fully customized by The HCAC Store®, according to the agreed specifications; or

b. Without customization at a lower bulk price, allowing the business customer to undertake its own printing, personalization, branding, or customization activities.

The applicable product page or quotation will specify the relevant pricing and customization arrangement.

B2B Payment

Unless otherwise agreed in writing:

50% advance payment is required to confirm the B2B order.
The remaining 50% balance must be paid before dispatch.
Production may commence after receipt of the required advance and confirmation of specifications.

B2B Returns

B2B orders are generally made according to agreed specifications and quantities.

Returns or replacements will generally be considered only for:

Manufacturing defects
Material damage attributable to transit
Incorrect products supplied by The HCAC Store®
Material deviation from the specifications expressly agreed in writing

B2B customers should inspect shipments promptly after delivery and notify us of any issue within the applicable claim period specified in the quotation/order confirmation.

B2B customized or made-to-order goods cannot ordinarily be returned due to change of mind, excess inventory, or customer-supplied errors.

Specific B2B quotations or written order confirmations may contain terms that override these general B2B provisions.

12. Shipping Charges

Shipping charges are extra, unless a particular offer or product page expressly states otherwise.

Where a return/replacement is approved because of an error attributable to The HCAC Store® or a qualifying product defect, the applicable return/replacement shipping arrangement will be communicated during resolution.