Privacy Policy

The HCAC Store®
An Entity of Baadal Enterprises Private Limited

Effective Date: September 01, 2026
Last Updated: September 16, 2026

The HCAC Store, operated by Baadal Enterprises Private Limited (“The HCAC Store”, “we”, “us”, or “our”), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit or use www.thehcacstore.com, place an order, communicate with us, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information.

A. Information You Provide

When you place an order, create an account, contact us, request customization, or otherwise interact with us, we may collect:

Full name
Email address
Mobile/telephone number
Billing address
Shipping address
PIN code and city/state
Order and transaction details
Product preferences
Customization instructions
Text, photographs, artwork, logos, or other files submitted for customized products
Communication and customer-support information
Information provided in reviews, feedback, or other submissions

Please do not submit personal information belonging to another person unless you have the necessary permission to do so.

B. Payment Information

Payments may be processed through third-party payment service providers.

We generally do not directly store complete debit-card, credit-card, banking, or other sensitive payment credentials on our own systems. Payment information may be collected and processed by the relevant payment service provider according to its own privacy policy and security practices.

C. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Approximate location derived from technical information
Pages visited
Products viewed
Referring website
Website interaction information
Date and time of access
Cookies and similar technologies

2. How We Use Your Information

We may use collected information to:

Process and fulfill orders
Deliver products
Process payments
Provide order confirmations and updates
Communicate regarding returns, refunds, exchanges, and customer support
Process customized-product requirements
Verify orders and prevent fraudulent or unauthorized transactions
Improve our website, products, and services
Personalize your shopping experience
Send promotional communications where permitted and, where required, with your consent
Conduct analytics and understand website usage
Maintain business and transaction records
Comply with applicable laws and legal obligations
Resolve disputes and enforce our Terms of Service

3. Customized Product Information

If you purchase a customized or personalized product, you may provide photographs, names, text, artwork, logos, or other content.

We use such information primarily to:

Create the requested product
Verify customization instructions
Communicate with you regarding your order
Resolve production or customer-service issues
Maintain records necessary for the transaction

You are responsible for ensuring that you have the necessary rights and permissions to provide any photograph, logo, artwork, text, or other material submitted for customization.

4. Shopify and Third-Party Service Providers

Our online store is hosted and operated using Shopify and may use Shopify-related technologies and services to provide the online shopping experience.

We may also use third-party service providers for purposes such as:

Payment processing
Shipping and logistics
Order tracking
Website analytics
Customer communication
Marketing
Fraud prevention
Technical services

These providers may process information necessary to provide their respective services.

Their handling of information may be governed by their own privacy policies and terms.

5. Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to:

Operate essential website functions
Remember shopping-cart and browsing information
Understand website traffic
Improve website performance
Analyze customer interactions
Support advertising and marketing activities where applicable

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect website functionality.

6. Marketing Communications

Where permitted by applicable law, we may send information about:

New products
Offers and discounts
Promotions
Store announcements
Other relevant communications

You may opt out of promotional communications by following the unsubscribe instructions in the communication or contacting us.

Transactional communications, such as order confirmations, shipping updates, payment notifications, and important service messages, may still be sent when necessary.

7. Sharing of Information

We do not sell your personal information as a standalone business practice.

We may share relevant information with:

Payment processors
Courier and logistics providers
Shopify and technology service providers
Website analytics and marketing service providers
Customer-support service providers
Professional advisors where reasonably necessary
Government authorities, regulators, courts, or law-enforcement agencies where required by law
Parties involved in preventing fraud, misuse, or security threats

Information shared with service providers will generally be limited to what is reasonably necessary for the relevant service.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet-based system or method of electronic transmission can be guaranteed to be completely secure.

9. Data Retention

We retain information for as long as reasonably necessary for purposes including:

Completing transactions
Providing customer service
Maintaining business and accounting records
Handling returns and disputes
Complying with legal, tax, regulatory, and accounting requirements
Preventing fraud or misuse

Retention periods may vary depending on the nature of the information.

10. Your Privacy Choices

Subject to applicable law, you may contact us regarding:

Access to certain personal information
Correction of inaccurate information
Questions regarding our handling of personal information
Withdrawal of consent where applicable
Promotional communication preferences
Deletion requests where legally permissible

Certain information may need to be retained where required by law or necessary for legitimate business purposes.

For privacy-related requests, contact:

Email: orders@thehcacstore.com
Phone: +91 7607773696

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent or authorization.

If you believe a child has provided personal information to us improperly, please contact us.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. You should review their respective privacy policies before providing information.