RETURN AND REFUND POLICY

Last updated: December 01, 2023

Thank you for shopping at The HCAC Store.

Return Policy for THE HCAC Store – A Baadal Enterprises Private Limited Entity

At THE HCAC Store, we strive to provide our customers with high-quality customized products that meet their unique preferences. We understand the importance of your satisfaction with your purchase. Please read our return policy carefully to ensure a smooth and convenient experience.

1. Customized Products:

○ All products offered by THE HCAC Store are custom-made to meet your specific requirements.

○ Due to the personalized nature of these products, we regret to inform you that we do not accept returns or exchanges for customized items.

2. Damaged or Defective Products:

○ In the rare event that you receive a damaged or defective product, we are here to assist you.

○ Please inspect your order upon delivery. If you notice any damage or defects, contact our customer service team within 48 hours of receiving the product.

○ In the event of a broken or damaged product upon delivery, we will gladly replace it. Please contact us within 48 hours of receiving the damaged product at contact@baadalindustries.com, providing your order number and clear images of the damaged item.

3. Non-Customized Products:

● Non-customized products are eligible for return within 7 days of delivery.

● The product must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase.

● To initiate a return for non-customized products, please contact us at contact@baadalindustries.com with your order number and the reason for the return. Our customer service team will guide you through the process.

4. Replacement Policy for Damaged or Defective Products:

○ If your product is confirmed to be damaged or defective, we will issue a replacement.

○ Replacement requests must be made within 7 days of receiving the damaged or defective product.

○ To initiate the replacement process, please contact our customer service at contact@baadalindustries.com with your order number and the reason for the return. Our customer service team will guide you through the process.

5. Payment for Customized Products:

○ For all customized product orders, a minimum of 50% payment in advance is mandatory.

○ The remaining balance can be paid after the dispatch or on delivery of the customized product.

6. Cancellation Policy for Customized Products:

○ Once an order for a customized product is placed and the production process has begun, cancellations are not permitted.

○ Cancellation requests for customized products can only be accepted within 24 hours of placing the order.

7. Contact Information:

○ If you have any questions or concerns regarding your order, please contact our customer service team at contact@baadalindustries.com or call our helpline at [+91 – 7607773696].

Note – THE HCAC Store reserves the right to modify this return policy at any time. Any changes to the policy will be reflected on our website.

Thank you for choosing THE HCAC Store for your customized product needs. We appreciate your understanding and cooperation.